Persons accessing this website subject themselves to and agree to the De Lucia Group Companies Terms and Conditions set out below.

INTRODUCTION

The De Lucia Group Companies are committed to protecting your privacy and safeguarding your personal information in accordance with South African data protection laws, including the Protection of Personal Information Act, 2013 (POPIA). This document explains how we collect, process, use, store, and disclose your personal information.

APPLICATION

This privacy policy applies to all users who access our website, use our application, or engage with us to order or enquire about our products and services.

PERSONAL INFORMATION Scope

Personal information refers to information that identifies you as an individual and includes, but is not limited to, information collected:

• Automatically when you browse our website or use our application;
• During registration or information submission;
• When placing an order or making use of our services;
• Voluntarily provided by you.

This excludes de-identified, anonymous, statistical, and publicly available information.

Your obligations

You may only provide your own personal information or that of another person if you have obtained the necessary consent to do so in terms of applicable laws.

ACCEPTANCE AND CHANGES Acceptance

By using our website, application, or services, you acknowledge that you have read, understood, and agreed to this policy. If you do not agree, you should not continue to use our services.

Changes

We reserve the right to amend this policy at any time. Changes will be communicated via our website, application, or email. Continued use of our services after such notice constitutes acceptance of the updated terms.

COLLECTION Automatically via website

When visiting our website, we collect internet usage information such as IP address, browser type, and activity through cookies and similar technologies, to improve functionality and user experience.

Automatically via application

Usage information, including device and system specifications, may be collected through analytics tools to optimise the performance of our application.

During registration or submission

We may request identifying details (e.g., name, surname, email address) when you register or submit forms on our platform.

Through an order

We collect personal and service-related information necessary to process and fulfil your order.

Voluntarily

You may also voluntarily provide us with optional information that assists in service delivery or communication.

Consent

We collect and process your personal information with your express consent or as permitted by law.

Purpose

We use your information only for the purposes stated at the time of collection or for reasons compatible with those purposes, in accordance with applicable law.

USE Processing

We process your personal information to provide services, communicate with you, and fulfil contractual obligations.

Cookies

Cookies may be used to personalise your experience and store your preferences. You may disable cookies in your browser settings, although certain functionalities may be affected. We are not responsible for cookies used by third-party providers, who maintain their own privacy policies.

Administrative communication

We may send you notifications or updates relating to the functioning of our website, application, or services.

Promotional communication

We will only send promotional content with your consent, and you may opt out at any time. One confirmation message may be sent requesting your consent.

Targeted content

We may use personal data to deliver customised content or services in an automated manner.

Call recording

We may monitor and record telephone conversations for quality assurance, training, or security purposes unless you specifically request otherwise.

DISCLOSURE Sharing with third parties

We may share your personal information with:

• Other entities within the De Lucia Group;
• Contractors and service providers assisting us with service delivery;
• Third parties to comply with legal obligations.

Policy compliance

All third parties with whom we share personal information will be required, as far as reasonably possible, to comply with this policy and relevant data protection legislation.

Legal disclosure

We may disclose your information if required by law, regulatory authorities, or under a court order.

Marketing

We may share aggregated, non-identifiable data for reporting or business development purposes.

Employees

Access to personal information is granted to authorised personnel only, for purposes directly related to their job functions.

Change of ownership

Should ownership or control of our business change, your information may be transferred to the new entity in accordance with legal requirements.

SECURITY

We take all reasonable and appropriate technical and organisational measures to secure the integrity and confidentiality of personal information, including storing information on secure servers protected by firewalls and regular backups. Our security practices comply with POPIA and other relevant laws.

STORAGE Access and correction

You may request access to, or correction of, your personal information by contacting us directly. We may require identification and reserve the right to charge a reasonable fee permitted by law.

Accuracy

We strive to ensure that all collected personal information is accurate, complete, and current.

Participation

You may be asked to update your information. All identity verification measures will be taken to prevent unauthorised access.

Retention

We retain your personal information only for as long as necessary to meet legal, regulatory, or contractual obligations unless you consent to a longer retention period.

Transfer

Your personal information may be transferred to countries outside South Africa. Where data protection laws are less stringent, we will take reasonable steps to ensure adequate data protection and obtain your consent where necessary.

GENERAL Updating or removing information

You may update or request the deletion of your personal information:

• Via the relevant functionality on our website or application; or
• By contacting us directly.

Limitation of liability

We are not responsible for the privacy practices or policies of third-party websites or services linked to or accessed through our platforms.

Information Regulator

The Information Regulator (South Africa) is an independent body empowered to monitor and enforce compliance by public and private bodies with the provisions of the Promotion of Access to Information Act, 2000 (act 2 of 2000), and the Protection of Personal Information Act, 2013 (act 4 of 2013).

To report any violation of POPIA (Protection of Personal Information) or PAIA (Promotion of Access to Information) you can use the following resources:

POPIA
PAIA

Enquiries

If you have any questions, concerns, or complaints regarding this policy or the processing of your personal information, you are welcome to contact us at: [email protected]

Download PAIA